This is Outpost's current refund and cancellation policy for United States business subscriptions.
1. Business subscriptions
Outpost is a business-to-business software service. This Policy applies to self-service subscriptions purchased directly from Outpost. If a signed Order Form, Master Services Agreement, reseller agreement, or applicable law provides different refund or cancellation terms, that document or law controls.
2. Free trial
No payment method is required to begin the current standard trial. Unless the offer says otherwise, the trial ends after 25 physically processed returned items or 30 days after Outpost verifies the workspace's warehouse-management-system connection, whichever occurs first. Historical imports within the supported import window do not count against the trial, and trial items are never billed.
A trial does not automatically convert to a paid subscription. The account owner must affirmatively activate a paid plan and authorize payment. If the trial ends without activation, Outpost may pause new return processing; no subscription charge is created merely because the trial ended.
3. Paid charges
The price, billing frequency, included usage, and overage rate are displayed before activation. For the current public launch plan, the $199 USD monthly base charge is billed at activation and begins a fresh cycle containing 500 processed returned items. At renewal, Outpost bills the next monthly base charge plus the preceding cycle's overage charges at $0.35 USD for each additional processed item, together with applicable taxes.
Private, enterprise, promotional, or future plans may use different commercial terms stated in the Customer's assigned plan or Order Form. Stripe processes payments and refunds to the original payment method unless law requires another method.
4. Cancellation
The account owner may schedule cancellation online through Settings > Outpost plan & payment. If online cancellation is unavailable, contact benn@boxfortcommerce.com from the account owner's email address. We may reasonably verify identity and authority, but will not require unnecessary steps that obstruct cancellation.
Cancellation takes effect at the end of the current paid period. The workspace remains active through that date, keeps the full included item allowance, and may continue to incur usage overages. The final charge includes overages incurred in the final period but no new monthly base charge after the cancellation effective date.
Cancel before the renewal timestamp shown in the billing page to avoid the next base charge. There is no prorated credit or refund for unused time, included items, seats, facilities, features, or voluntary non-use. If the account owner changes their mind before the effective date, they may use the available resume option or contact billing support.
5. General no-refund rule
Except as stated below, fees and usage charges are nonrefundable once charged, and cancellation does not retroactively reverse a valid charge. This rule reflects that Outpost reserves service capacity, makes the full cycle allowance available, and incurs third-party and operational costs when the subscription is activated.
Outpost will issue an appropriate refund or credit when:
- the same Outpost charge was duplicated;
- Outpost confirms a material billing or usage-measurement error;
- a charge was made after a cancellation that had already become effective;
- Outpost terminates an affected paid Service for its uncured material breach and the governing agreement provides a refund of unused prepaid recurring fees; or
- applicable law requires a refund.
Outpost may also issue a discretionary credit or refund. A discretionary decision in one case does not create an obligation in another case and does not amend this Policy.
6. Billing disputes and refund requests
Send a good-faith billing dispute or refund request to benn@boxfortcommerce.com within 30 days after the invoice or charge. Include the workspace name, invoice or receipt number, charge date, disputed amount, and a concise explanation. Do not email card numbers, bank credentials, passwords, API keys, or other secrets.
Outpost will review account records, plan terms, usage events, invoices, cancellation history, and Stripe records and may request information reasonably needed to investigate. Customer must pay undisputed amounts on time. Failure to dispute within 30 days waives the dispute to the extent permitted by law, except for duplicate charges, fraud, or a right that cannot be waived.
If a refund is approved, Outpost will submit it to the original payment method promptly. The bank or card network controls when funds appear; this commonly takes 5 to 10 business days but can take longer. Tax adjustments will be handled as required by law and payment-processor rules.
7. Service interruptions and third-party services
Outages, maintenance, slowdowns, or failures of a Customer-Directed Integration do not automatically create a refund or credit. Any service-level credit must be expressly stated in a signed Order Form or service-level agreement and is the exclusive remedy for the covered availability event.
Outpost is not responsible for fees charged independently by Stripe, a warehouse management system, marketplace, carrier, printer provider, bank, card issuer, or another third party. Customer must address those charges with the party that imposed them, unless the charge appears on an Outpost invoice and Outpost is contractually responsible for it.
8. Chargebacks, fraud, and unpaid balances
Please contact Outpost before initiating a chargeback so we can investigate quickly. Filing a knowingly false or abusive chargeback violates the Terms of Service. Outpost may suspend the affected subscription, preserve evidence, and contest the chargeback. A chargeback does not cancel the subscription unless Outpost confirms cancellation, and Customer remains responsible for valid undisputed amounts.
Outpost may refuse a refund reasonably associated with fraud, abuse, prohibited use, or a material breach, except where law requires otherwise.
9. Changes to this Policy
Outpost may update this Policy for future purchases or renewals. A material change affecting an existing automatic-renewal subscription will be communicated in advance as required by law and will not retroactively eliminate a refund right already earned. The "Last updated" date will appear above, and prior versions will be retained internally and made available on request at benn@boxfortcommerce.com.