These are Outpost's current United States self-service terms. They take effect for a Customer when an authorized account owner accepts them or when an Order Form incorporates them.
1. Agreement and business use
These Terms of Service (the "Terms") govern access to and use of Outpost's websites, hosted returns-processing platform, station applications, documentation, support, and related services (collectively, the "Services"). By creating an account, accepting an invitation, clicking to accept, activating a paid plan, signing an Order Form that incorporates these Terms, or using the Services, you agree to these Terms.
If you use the Services for a company or other organization (the "Customer"), you represent that you are at least 18 years old, have authority to bind that Customer, and agree on its behalf. "You" and "your" mean both the Customer and the individual user where the context requires. The Services are offered for business use and are not intended for personal, family, or household use. Outpost currently offers the Services only to businesses based in the United States for operations in the United States. Customer must not use the Services for an operation governed by non-U.S. data-protection law unless Outpost agrees in writing to appropriate additional terms.
If Customer and Outpost sign a Master Services Agreement or another negotiated agreement covering the same Services, that signed agreement controls over these Terms to the extent of a conflict. An Order Form may modify commercial terms only if it expressly identifies the provision it changes.
2. The Services
Outpost provides software that helps third-party logistics providers, warehouses, and brands ingest return records, receive and grade returned items, capture evidence, perform configured services, route inventory, synchronize results with connected systems, and measure operational or billing activity. Features depend on the purchased plan, customer configuration, integrations, and availability.
Outpost may improve or change the Services from time to time. We will not materially reduce the core functionality of a paid plan during its then-current subscription period except where needed to address law, security, third-party dependency changes, or material risk. Preview, beta, early-access, and experimental features may be changed or discontinued at any time and are provided "as is" unless an Order Form says otherwise.
3. Accounts and authorized users
Customer is responsible for its accounts, Authorized Users, station devices, permissions, integrations, and all activity occurring under its control. Customer must:
- provide accurate registration and billing information and keep it current;
- authorize only personnel and contractors who need access for Customer's business;
- assign roles and facility or brand access using least privilege;
- safeguard passwords, personal identification numbers, activation codes, API credentials, devices, and sessions;
- promptly remove users, revoke station devices, and rotate credentials when access is no longer appropriate;
- notify Outpost promptly at benn@boxfortcommerce.com of suspected unauthorized access or compromised credentials; and
- ensure each Authorized User complies with these Terms.
Accounts and user credentials may not be shared except that a properly activated station device may be used by authorized warehouse personnel who separately identify themselves through the station workflow. Customer remains responsible for securing the physical station and connected printers.
4. Customer Data and instructions
"Customer Data" means data, content, photographs, records, credentials, configurations, and instructions submitted to or processed through the Services by or for Customer, excluding Outpost technology and deidentified information.
As between the parties, Customer retains its rights in Customer Data. Customer grants Outpost and its subprocessors a nonexclusive, worldwide, limited right to host, copy, transmit, display, transform, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Services; comply with documented instructions and law; prevent abuse; and exercise Outpost's rights under the agreement.
Customer represents and warrants that it has all rights, notices, permissions, and lawful bases necessary for Outpost to process Customer Data as contemplated by the agreement, including return-consumer contact details, item or package photographs, workforce information, and integration data. Customer will not instruct Outpost to process data in violation of law or third-party rights. Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data and for avoiding unnecessary personal or sensitive information in photographs and free-text notes.
The Data Processing Addendum is incorporated into these Terms when Outpost processes personal information on Customer's behalf. Customer is the controller/business and Outpost is the processor/service provider for that processing unless applicable law assigns different roles.
5. Privacy and confidentiality
Outpost's Privacy Policy explains how Outpost handles personal information in contexts where it determines the purposes and means of processing. Each party will protect the other party's nonpublic business, technical, security, pricing, and customer information using at least reasonable care and will use it only to perform or exercise rights under the agreement.
Confidential Information does not include information that the receiving party can document: was already lawfully known without a confidentiality duty; becomes public without breach; is received lawfully from a third party without a confidentiality duty; or is independently developed without use of the other party's Confidential Information. A receiving party may disclose Confidential Information when legally required if, where lawful, it gives prompt notice and reasonable assistance to seek protective treatment.
6. Acceptable use
Customer and Authorized Users must not, and must not permit anyone to:
- use the Services unlawfully, fraudulently, deceptively, or to infringe privacy, publicity, intellectual-property, contractual, or other rights;
- submit malware, destructive code, unlawful material, or data that Customer lacks authority to process;
- probe, scan, overload, disrupt, defeat, or circumvent security, authentication, tenant isolation, usage limits, billing controls, or access controls;
- access another customer's workspace or data, or use credentials, station tokens, links, or identifiers not issued for Customer;
- reverse engineer, decompile, disassemble, copy, frame, scrape, or derive source code or nonpublic structure from the Services except to the limited extent a prohibition is unenforceable under applicable law;
- resell, sublicense, timeshare, or provide the Services to a third party except for Customer's authorized operation of services for its brand clients as contemplated by the purchased plan;
- use the Services or output to train a competing model or service, benchmark for publication without written consent, or develop a competing returns-processing platform;
- remove proprietary notices or misrepresent the origin, ownership, or reliability of the Services or any output;
- use automated means to extract data except through documented features or APIs and within reasonable rate limits; or
- use the Services for high-risk activities where failure could reasonably cause death, personal injury, or catastrophic property or environmental damage.
Outpost may investigate suspected violations and may remove access, limit functionality, preserve evidence, or cooperate with lawful requests. We will use reasonable efforts to limit a response to the affected account, user, data, or feature.
7. Customer-directed integrations
The Services may interoperate with warehouse management systems, marketplaces, carriers, printers, payment providers, AI providers, or other third-party services selected or authorized by Customer ("Third-Party Services"). Customer authorizes Outpost to exchange Customer Data with those Third-Party Services as necessary to perform Customer's instructions.
Third-Party Services are governed by their own agreements and privacy practices. Outpost does not control and is not responsible for a Third-Party Service, its availability, changes, acts, omissions, data handling, or charges. Customer is responsible for maintaining necessary third-party accounts and rights. Outpost may suspend an integration if credentials are invalid, the provider changes or disables its interface, continued operation creates security or legal risk, or the provider requires suspension.
Customer acknowledges that inventory movements, return status changes, compliance submissions, printing, and other write-backs can affect external systems. Customer must review mappings, permissions, locations, dispositions, and write modes before enabling live actions. Outpost is not responsible for a result caused by Customer's configuration, instruction, source data, or unauthorized use.
8. AI-assisted features
AI-assisted features may classify products, categorize reasons, or rewrite structured return facts into a concise summary. AI output can be incomplete, inaccurate, or unsuitable and is not a substitute for authorized human review. Customer is responsible for reviewing output before relying on it for inventory, customer, compliance, financial, employment, or other material decisions.
Customer will not submit regulated or highly sensitive information to an AI-assisted feature unless the feature documentation expressly supports it and the parties have agreed to the necessary safeguards. Outpost will not represent AI output as a factual source independent of Customer Data. Outpost may use an AI subprocessor only as described in the DPA and subprocessor list.
9. Trials and free access
Outpost may offer a free trial or free allowance. Unless the offer states otherwise, the current self-service trial permits up to 25 physically processed returned items and expires 30 days after Outpost verifies Customer's warehouse-management-system connection, whichever occurs first. Historical imports within the supported import window do not count as trial usage. No payment method is required to begin the trial, trial items are not billed, and the trial does not automatically become paid unless Customer affirmatively activates a paid plan.
When the trial limit or period ends, Outpost may pause new return processing while allowing in-progress work to finish and while preserving access needed to activate, export, or administer the account. Trial eligibility is limited to one trial per Customer unless Outpost agrees otherwise. Outpost may modify or withdraw future trial offers without changing a trial already granted, except to prevent abuse or comply with law.
TRIALS, FREE ACCESS, AND PREVIEW FEATURES ARE PROVIDED "AS IS" WITHOUT SERVICE-LEVEL COMMITMENTS, WARRANTIES, OR INDEMNITIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.
10. Paid plans, usage, and automatic renewal
Paid-plan terms are displayed before activation and may also appear in an Order Form. The current public launch plan is $199 USD per monthly billing cycle, includes 500 physically processed returned items in that cycle, and charges $0.35 USD for each additional processed item. Customer's assigned plan version is the controlling commercial record. Taxes are additional where applicable.
The monthly base charge is due at activation and begins a new billing cycle with the included allowance. At each renewal, the next monthly base charge and the preceding cycle's measured overage charges are billed. A physically received item counts once when first recorded as received. Missing expected items do not count as processed items; extra physical items do count. Reopening or reprocessing the same item does not intentionally create a second usage event.
Paid subscriptions automatically renew for successive periods equal to the current subscription period until canceled in accordance with Section 12. Before activation, Outpost will clearly display the recurring price, charge frequency, included usage, overage rate, cancellation method, and links to these Terms and the Refund Policy. Customer authorizes Outpost and Stripe to charge the selected payment method for recurring fees, usage, taxes, and other agreed charges.
Private, enterprise, promotional, grandfathered, or future plans may have different terms stated in an Order Form or assigned plan version. Outpost may change prices for a future renewal only with advance notice required by law or the applicable agreement. A price change does not rewrite charges already earned under a completed or current plan version.
11. Payment, taxes, and billing disputes
Customer must maintain a valid payment method and pay all undisputed amounts when due. Stripe processes payments and may require additional verification. Customer is responsible for applicable sales, use, value-added, withholding, or similar taxes, excluding taxes based on Outpost's net income. If Customer must withhold tax, Customer will provide valid documentation and cooperate in seeking available relief.
If payment fails, Outpost may provide a reasonable retry or grace period. During that period, Customer should update payment information. After retries or the grace period are exhausted, Outpost may pause new operational activity while preserving reasonable access to billing, export, and account administration. Payment does not excuse final usage charges incurred before cancellation or suspension.
Customer must notify benn@boxfortcommerce.com of a good-faith billing dispute within 30 days after the applicable invoice or charge, describing the disputed amount and basis with reasonable detail. Customer must pay undisputed amounts on time and cooperate in resolving the dispute. Failure to dispute within 30 days waives the dispute to the extent permitted by law, except for duplicate charges, fraud, or a nonwaivable right.
12. Cancellation and refunds
The account owner may schedule cancellation through Settings > Outpost plan & payment, or by emailing benn@boxfortcommerce.com if online cancellation is unavailable. Online activation can be canceled online. Cancellation takes effect at the end of the then-current paid period unless the law or an Order Form requires otherwise. Customer keeps access and the full item allowance through that date and remains responsible for final overage charges incurred in the period. There is no new monthly base charge after the effective cancellation date.
Charges are nonrefundable and commitments are noncancelable except as stated in the Refund and Cancellation Policy, an Order Form, or applicable law. Cancellation does not create a prorated refund or credit. If Customer accidentally cancels, the account owner may resume before the cancellation effective date if that option remains available.
13. Suspension
Outpost may suspend or restrict access when reasonably necessary to: prevent or contain a security incident; address unlawful or prohibited use; protect another customer, third party, or the Services; comply with law or a provider requirement; respond to materially overdue undisputed fees; or prevent material harm. Where practicable, Outpost will give advance notice and an opportunity to cure. In urgent cases, notice may follow the restriction. Outpost will use reasonable efforts to restore access after the cause is resolved.
14. Intellectual property
Outpost and its licensors own the Services, software, workflows, documentation, designs, trademarks, know-how, improvements, and all related intellectual-property rights. Subject to the agreement and payment of fees, Outpost grants Customer a limited, nonexclusive, nontransferable, nonsublicensable right during the subscription term to allow Authorized Users to access and use the Services for Customer's internal business operations and its authorized services for brand clients.
No rights are granted by implication. "Outpost," "Outpost Returns," and associated branding may not be used without written permission. If Customer provides suggestions or feedback, Customer grants Outpost a perpetual, irrevocable, worldwide, royalty-free right to use it without identifying Customer or disclosing Customer Confidential Information.
Outpost may create and use aggregated or deidentified data derived from operation of the Services to measure, secure, support, and improve the Services and for lawful business purposes. Outpost will not attempt to reidentify deidentified data except to test the effectiveness of deidentification as permitted by law, and will not disclose it in a manner that reasonably identifies Customer or a person.
15. Security and data protection
Outpost will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, as further described in the DPA. Customer acknowledges that no service is immune from every threat and that Customer configuration, users, devices, credentials, and Third-Party Services affect security.
Customer may not perform penetration testing, vulnerability scanning, or similar testing without Outpost's prior written approval and an agreed test plan. Good-faith vulnerability reports may be submitted to benn@boxfortcommerce.com. Customer must not exploit, retain, disclose, or access more data than reasonably necessary to report a vulnerability.
16. Limited warranty
For a paid Service, Outpost warrants that the Service will perform in all material respects according to its then-current documentation during the applicable subscription period. Customer must report a reproducible material nonconformity promptly. Outpost's exclusive obligation and Customer's exclusive remedy for breach of this warranty is for Outpost to use commercially reasonable efforts to correct the nonconformity; if Outpost cannot do so within a reasonable period, Customer may terminate the affected Service and receive a refund of prepaid recurring fees allocable to the unused post-termination portion of the affected subscription period. This remedy does not apply to usage charges already incurred.
The warranty does not apply to issues caused by Customer Data, Customer configuration, unauthorized use, unsupported devices or environments, Third-Party Services, beta features, or events outside Outpost's reasonable control.
17. Disclaimers
EXCEPT FOR THE EXPRESS WARRANTY IN SECTION 16 AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUT, DOCUMENTATION, TRIALS, AND BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." OUTPOST DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
OUTPOST DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT EVERY THIRD-PARTY SYSTEM WILL REMAIN AVAILABLE OR COMPATIBLE; OR THAT OUTPUT, FORECASTS, CLASSIFICATIONS, SUMMARIES, ROUTING, INVENTORY ACTIONS, OR BILLING DATA WILL BE CORRECT WITHOUT CUSTOMER REVIEW. CUSTOMER IS RESPONSIBLE FOR OPERATIONAL, INVENTORY, FINANCIAL, COMPLIANCE, AND CUSTOMER-SERVICE DECISIONS.
18. Indemnification
Customer will defend Outpost and its affiliates, officers, directors, and personnel from third-party claims arising from: Customer Data; Customer's or an Authorized User's unlawful or prohibited use; Customer's violation of Section 4 or 6; Customer's products, returns operations, services, instructions, or relationship with a return consumer; or a Customer-directed Third-Party Service, and will pay resulting damages, settlements, fines, penalties, costs, and reasonable attorneys' fees.
Outpost will defend Customer from a third-party claim that the unmodified paid Service, when used as authorized, directly infringes a United States patent, copyright, or trademark, and will pay damages finally awarded or settlements approved by Outpost. Outpost may modify or replace the affected Service, obtain continued rights, or terminate the affected Service and refund prepaid recurring fees allocable to the unused post-termination portion. Outpost has no obligation for claims arising from Customer Data, combinations not supplied by Outpost, Customer instructions, modifications, continued use after notice, Third-Party Services, or use outside the agreement.
The indemnified party must give prompt notice, reasonable cooperation at the indemnifying party's expense, and sole control of the defense and settlement, except that a settlement may not admit fault or impose nonmonetary obligations on the indemnified party without consent. A delay in notice relieves an obligation only to the extent materially prejudiced.
19. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY; OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO OUTPOST FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. FOR A FREE TRIAL OR FREE SERVICE, OUTPOST'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED $100 USD.
"Excluded Claims" means Customer's payment obligations; Customer's breach of Section 6; either party's fraud, willful misconduct, or liability that cannot lawfully be limited; and a party's indemnification obligations. Confidentiality, data-protection, and security claims remain subject to the general cap unless an Order Form or signed agreement expressly states a higher cap.
The limitations apply regardless of legal theory and are an essential basis of the bargain. If a remedy fails of its essential purpose, the limitations still apply to the maximum extent permitted by law.
20. Termination and data after termination
These Terms begin upon acceptance and continue while Customer or an Authorized User accesses the Services. Either party may terminate for a material breach not cured within 30 days after written notice, except a breach incapable of cure or involving unlawful access, fraud, or material security risk may justify immediate termination. Outpost may terminate a free account or trial with reasonable notice, or immediately for abuse.
Upon termination, Customer's right to use the Services ends. Customer should export needed Customer Data before the effective date using available features or by written request. Subject to payment of amounts due and technical feasibility, Outpost will provide a reasonable export window stated in the DPA or applicable Order Form. Outpost may then delete or deidentify Customer Data according to the DPA, retention policy, backup lifecycle, legal holds, and applicable law.
Sections that by their nature should survive will survive, including payment, confidentiality, intellectual property, disclaimers, indemnification, liability limitations, dispute terms, and general provisions.
21. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The state and federal courts located in San Diego County, California will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. EACH PARTY WAIVES TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Before filing a claim, a party must give written notice describing the dispute and allow at least 30 days for business representatives to try in good faith to resolve it. Either party may seek temporary or injunctive relief to protect security, Confidential Information, or intellectual-property rights without completing that process. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
22. Changes to these Terms
Outpost may update these Terms for future use or to reflect law, security, vendors, or Service changes. We will post the updated Terms and version date at https://app.outpostreturns.com/terms. Material changes affecting an active paid subscription will take effect at the next renewal unless earlier effect is required by law, security, or a third-party dependency, in which case we will provide reasonable notice. If applicable law requires affirmative consent, we will obtain it. Continued use after the stated change date constitutes acceptance only where legally permitted. Prior versions will be retained internally and made available on request at benn@boxfortcommerce.com.
23. Notices
Outpost may send operational notices through the Services or to the account email address. Legal notices to Outpost must be sent to benn@boxfortcommerce.com and by nationally recognized overnight delivery to Babaji Central Company LLC, 1106 2nd Street, #130, Encinitas, California 92024, Attn: Legal. Notices to Customer may be sent to the account owner or billing contact. Email notices are effective when sent unless the sender receives a failure notice; postal notices are effective on confirmed delivery.
24. General
Neither party may assign the agreement without the other's consent, except to an affiliate or in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, provided the assignee assumes the obligations and is not a direct competitor of the nonassigning party. Any prohibited assignment is void.
Outpost may use subcontractors but remains responsible for its contractual obligations. The parties are independent contractors; the agreement creates no partnership, franchise, fiduciary, agency, or employment relationship. There are no third-party beneficiaries. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Headings are for convenience only.
Neither party is liable for delay caused by events beyond reasonable control, excluding Customer's payment obligations. The agreement, including incorporated policies, the DPA, and any Order Form, is the entire agreement on its subject and supersedes prior discussions. Electronic acceptance, counterparts, and electronic signatures are effective.